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Thank you for submitting your claim.
One of specialist Claims Assessors will contact you shortly to discuss your case further so we can progress your claim
Trust Refundus with Your Scam Claim
I was a victim of a forex crypto scam through RockchainFXC and lost a significant amount of money. With the rise of crypto scams, I felt unsure about where to find help. Fortunately, Refundus came highly recommended. From the start, they were incredibly helpful and professional, diligently working with both the banks and the ombudsman.
Although the process took nearly 12 months to reach a resolution, Refundus was always available to answer my questions and guide me through each step. Thanks to their hard work, they secured a full refund from the bank. I am deeply grateful to Refundus for their dedication and support.
A special thank you to Grace and her team for their incredible efforts!
Scammed, But There's Hope
I was scammed out of over £65,000, teetering on the edge of despair and losing sleep over it. Then I found Refundus. I would have been grateful to recover anything, but they managed to get most of my money back—I cried again, but this time with relief. I highly recommend Refundus to anyone facing a situation like mine.
Refundus Quickly Took Action
In 2023, I lost a large sum of money due to a crypto scam. After reaching out to Refundus, they swiftly prepared a thorough and detailed case in December 2023 for submission to the three banks involved. They later escalated the cases to the Financial Ombudsman Service and closely monitored the progress. So far, one case has been resolved with a payout, and the other two are still ongoing. I highly recommend Refundus to anyone who has lost significant amounts to scammers.
You're not required to use Refundus —you can handle your claim on your own for free by reaching out to the bank and the Financial Ombudsman. Here's a guide to help you do it yourself.
Our fraud investigators will review your case to determine if we can assist you.
Refundus will prepare your personalized case and submit a tailored report to the bank to obtain their formal response.
If the bank denies reimbursement, Refundus will escalate your case to the Financial Ombudsman Service (FOS) for an independent review, the final step in determining your refund
Binary Options
Binary options scams involve fraudulent brokers offering quick profits through risky trades. Victims are lured with promises of high returns, but often lose their investments as brokers manipulate or block withdrawals.
Digital Currency
Digital currency scams trick victims through fake exchanges, phishing, or fraudulent investment schemes. Scammers promise high returns or steal private keys, leading to loss of funds in cryptocurrencies like Bitcoin or Ethereum.
Forex
Forex scams deceive investors with promises of guaranteed profits from currency trading. Fraudulent brokers manipulate prices, block withdrawals, or run Ponzi schemes, leading victims to lose their investments in volatile foreign exchange markets.
Credit Card Phising
Credit card phishing scams trick victims into revealing card details through fake emails, messages, or websites posing as legitimate entities. Scammers steal sensitive information, leading to unauthorized transactions and financial loss.
Stock Trading
Stock trading scams lure investors with false tips or guaranteed returns on "hot" stocks. Fraudsters manipulate stock prices through pump-and-dump schemes or fake platforms, causing victims to lose their investments.
At Refundus, we frequently hear from individuals who have fallen victim to crypto scams.
In many situations, we can assist you, especially if your funds were transferred from a UK bank to a crypto platform. As a regulated claims management company, we're here to help. Simply fill out our online claim form or give us a call. Alternatively, you can pursue your case for free through the Financial Ombudsman Service.
For more detailed insights into how crypto scams operate, be sure to check out our blog posts below.
Like any type of fraud, social engineering is a tactic used to trick people into giving away money. But what exactly is it? Social engineering involves manipulating individuals into making decisions they wouldn't normally make if they knew the full truth.
Recent media coverage of cryptocurrencies has showcased incredible stories of people making substantial returns by investing early in emerging coins.
We specialize in recovering funds from a wide range of scams, including investment scams, digital asset scams, trading scams, tax scams, withdrawal scams, and digital wallet scams.
We start with an initial consultation to assess your situation. From there, we verify your information, collect the required documentation, conduct a thorough investigation of the scam, and proceed with the fund recovery process.
If you've lost money to a scam and have supporting documentation or evidence, your case is likely eligible. Reach out to us for a free consultation to review your specific situation.
Like other financial scams, cryptocurrency scams can leave victims feeling deceived and embarrassed. Banks have a responsibility to exercise due diligence when safeguarding your money, with procedures in place to protect vulnerable customers, flag unusual or high-value transactions, and, when necessary, block or delay them. Your first step should be to ask your bank to investigate the fraudulent transactions.
If the bank refuses to refund the lost funds, you can file a complaint with the Financial Ombudsman Service (FOS). FOS, a government-backed body, helps resolve disputes between banks and their customers. Upon receiving a complaint, they will conduct an independent review to determine what would have been a 'fair and reasonable' response from the bank.
Recent FOS rulings have favored customers who were victims of push payment scams, including cryptocurrency scams.
Since the claim is made against the bank, this can bypass the anonymity and complexities of blockchain transactions.
Many push payment scammers come across as professional and genuinely interested in helping you achieve good returns on your investment. They use sophisticated online marketing tactics, including social media and email, to attract potential cryptocurrency investors with promises of quick and substantial profits.
Once contact is made, scammers initially gain your trust by asking for a small transfer to invest in cryptocurrency. You may even gain access to an online trading account, where you can see your funds growing as promised.
However, this is often followed by demands for increasingly larger sums of money, coupled with a growing sense of urgency.
Suddenly, either out of the blue or when you request a withdrawal, access to your investment account is blocked, your investment manager becomes unreachable, and your money vanishes.
Like many financial fraud schemes, crypto scammers are becoming increasingly sophisticated in deceiving people out of their hard-earned money. Common scams include company impersonation, stolen wallets, and illegal trading activities.
Scammers create fake cryptocurrency trading websites, social media channels, and crypto wallets that mimic legitimate platforms by using similar domain names. These clone sites often feature testimonials and trading records to appear trustworthy and credible.
Some of these sites are designed as phishing pages to steal personal information, including passwords and recovery phrases for genuine crypto wallets. Once scammers gain access to your details, they can change passwords, locking you out of your own accounts.
Since January 2020, crypto asset businesses are required to comply with Money Laundering Regulations and must be registered with the Financial Conduct Authority (FCA). Any firm not registered with the FCA is operating illegally and should have returned all crypto assets to customers and ceased trading by January 2021.
"When paying for goods or services with cryptocurrency, make sure to verify that the retailer accepts crypto as a form of payment—many do not.
If you're considering investing in cryptocurrency, be cautious of unsolicited contacts through social media, email campaigns, messaging apps, or phone calls that promise quick and high returns. If it sounds too good to be true, it probably is! Cryptocurrency values fluctuate frequently, so there are no guarantees regarding investment performance.
When researching cryptocurrency investments online, be wary of advertisements that appear professional and lead to seemingly legitimate websites.
Conduct thorough research:
The short answer is that very little protection is available. Cryptocurrency investments may not be regulated by the FCA and are considered high-risk, speculative investments. You should be prepared for the possibility of losing your entire investment if things go wrong. If the investment is not FCA-regulated, you might not be able to seek assistance from the Financial Ombudsman Service (FOS) or the Financial Services Compensation Scheme (FSCS).
If you believe you have fallen victim to a cryptocurrency scam, contact your bank immediately and report it to Action Fraud, the National Fraud and Cyber Crime Reporting Centre. If you have lost money, this may trigger a criminal investigation by the police.
In the event that criminal proceedings are initiated and there is a successful conviction, the court can award compensation. However, it can be challenging to trace the fraudster, especially if they are located abroad, or they may have no assets left to pay any compensation.
Our team is here to help—we have extensive experience in handling financial claims, including cases involving the Financial Ombudsman Service (FOS). We are familiar with the process, the necessary timelines, and the complex legal arguments and defenses that banks may present.
By leveraging our experienced team and advanced digital case management systems, we actively pursue your claim to achieve the best possible outcomes.
Since claims are made against the banks that permitted the payments, this approach can help navigate the anonymity and complexities of the blockchain.
The specialist fraud team at Refundud is dedicated to helping clients recover refunds. If you have a claim, we will manage it from start to finish, keeping you informed as your case progresses.
The claims process involves the following steps:
Submit Your Claim: You can complete our online claim form, request a callback, call our office, or email us using the provided contact details.
Initial Discussion: A member of our fraud team will discuss your claim with you and assess whether we can assist. If we can help, we will send you a welcome pack with useful information about the process and the documentation we will need from you.
Case Handler Assignment: You will be assigned a dedicated case handler. If we believe you have a valid claim after an initial assessment, we will reach out to discuss the next steps. If we determine that you do not have a claim, we will explain our reasoning so you can explore other options.
Documentation Review: Your case handler will request and review any additional documents necessary to move your claim forward, which may include contacting the involved banks on your behalf. You will receive regular updates via email and phone as needed.
Timeline and Updates: Depending on the specifics of your case and various factors beyond our control, the refund claim process may take several months. We will keep you informed about expected timelines and continue to update you on your claim's status. You can also reach out to your dedicated case handler if you have any questions or concerns.
