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Thank you for submitting your claim.
One of specialist Claims Assessors will contact you shortly to discuss your case further so we can progress your claim
Excellent Service by Refundus
Refundus was efficient, and Jasmin was incredibly helpful, providing clear explanations of the steps they were taking to recover my funds for a moliday club scam. They kept me informed throughout the entire process and successfully recovered all the money I had lost to scammers.
I highly recommend Refundus to anyone who has been scammed.
Refundus Were Incredibly Helpful
Refundus did an excellent job helping me recover the funds I lost in a holiday club scam. They made the claims process smooth and stress-free, promptly contacting me whenever a response was needed and ensuring swift actions were taken.
I highly recommend Refundus and am deeply grateful to the entire team for all their hard work!
AMAZING!! Took Action
After being Scammed by a holiday club company using clever tactics to pressure you into signing up, resulting in losing thousands of pounds. Refundus have been absolutely amazing. Paul and Erica have been supporting us during this stressful time and within a few weeks they have recovered some of the money. They are still working on our behalf to recover more. Paul and everyone at Refundus have been absolutely amazing. I wouldnt hesitate to recommend this company to anyone suffering a similar situation to ourselves. We can't thank you enough.
You're not required to use Refundus —you can handle your claim on your own for free by reaching out to the bank and the Financial Ombudsman. Here's a guide to help you do it yourself.
Our fraud investigators will review your case to determine if we can assist you.
Refundus will prepare your personalized case and submit a tailored report to the bank to obtain their formal response.
If the bank denies reimbursement, Refundus will escalate your case to the Financial Ombudsman Service (FOS) for an independent review, the final step in determining your refund
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Monster Travel
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Eze Group/Regency Shores
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Itra
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Salina Wharf
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Standon Mortimer
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RA Consultants / Marbella
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Grand Holidays
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Silverpoint Marketing / Resort Properties
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Clubclass
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ABC Lawyers
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Jive Hippo
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GR8 Stays
Mis-Sold Timeshare and Holiday Club Claims
Every case is unique, so our experienced team will first evaluate your claim based on how your timeshare or holiday club products were sold to you.
We will consider several factors, including:
When the purchase was made and the amount you paid. Any payments made within 90 days of the purchase date. The payment method used, such as credit card, debit card, or a finance agreement. Whether you were subjected to false promises or high-pressure sales tactics. If you were led to believe that your timeshare was an investment or would increase in value. Any misleading information you received regarding maintenance fees, cancellation policies, and cooling-off periods. If you suspect you have a mis-sold timeshare claim or have fallen victim to a holiday club scam, our specialist team is ready to assist you today. Don't wait—act now!
At Refundus, we frequently hear from individuals who have fallen victim to holiday scams.
For more detailed insights into how holiday scams operate, be sure to check out our blog posts below.
As winter blues and dark mornings settle in, millions of Britons will begin planning their holidays this month. However, with more than £1 billion lost to holiday scams annually, according to the Office of Fair Trading (OFT), it's crucial for customers to conduct thorough research before making any bookings.
Scammers advertise villas for holiday rental in popular destinations, utilizing both legitimate websites and their own fraudulent sites, making it challenging to identify them as scammers. They typically request a 50% payment in advance and the remaining 50% two weeks before your stay via wire transfer. They respond to your emails, provide directions, and arrange airport transfers. However, upon arrival, you discover that you have been scammed.
You receive a scratch card while on holiday, revealing that you've won a free vacation. To claim your prize, you must attend a presentation. While not all holiday clubs are fraudulent, many are. A reputable club will allow you to take the contract home, giving you a few days to make your decision. You should also receive written cancellation rights, and everything promised during the presentation should be documented.
Scammers may call you at home or approach you on the street while you're on holiday, offering a scratch card that claims you've won a 'free' vacation. To collect your prize and learn about a new holiday venture, all you need to do is attend a presentation. You'll be assured that this is not related to timeshares. However, you later discover that the 'free' holiday comes with hidden costs, such as airfare and additional fees, and requires you to travel to a destination and at a time that may not suit you.
The presentation typically takes place at an upscale hotel, where the brochures appear glossy and persuasive. You will be made to feel as though you are joining an exclusive holiday club that promises exciting, high-value vacations at top-notch accommodations worldwide.
Unlike the laws governing timeshare agreements, you may not be provided an opportunity to cancel if you have any second thoughts.
A fraudulent holiday club will try to pressure you into signing on the spot—don't let yourself be rushed. Ask for time to consider your decision before signing. If you're unsure, seek independent advice.
Be wary of the tactics used by these bogus clubs:
The presentation has dragged on so long that you feel compelled to sign just to escape.
You're offered unlimited free alcohol to create a more relaxed atmosphere for signing up.
They present you with a special discounted offer that is only valid for that day.
You aren't left alone to discuss matters with your partner, and you have very little time to review the contract.
If you've already signed up for one of these clubs and need advice on your consumer rights, please contact us.
Criminals may promote a free holiday to lure individuals into attending a seminar, where they face pressure to sign up for a timeshare or holiday club.
